Contact information
Contact Us
We’re here to help.
If you have any questions about your order, installation, or product suitability, please get in touch with our team and we’ll be happy to assist.
Customer Support
📧 Email: hello@primal-purr.com
🕒 Response Time: Within 48 hours (Monday–Friday)
Before You Contact Us
To help us assist you as quickly as possible, please include:
- Your order number
- A brief description of your query
- Photos (if related to installation or product setup)
Installation & Product Support
Our systems are designed for DIY installation and may require 2 people for best results.
If you’re unsure about your setup or experiencing difficulties, please contact us before making any changes or requesting a return — we can often resolve issues quickly with guidance.
Returns & Order Issues
If you need help with a return or have an issue with your order, please contact us first.
We will guide you through the next steps and provide return instructions where applicable.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include clear photos so we can resolve this as quickly as possible.
Business Hours
Monday – Friday: 9:00am – 5:00pm
Weekends & Holidays: Closed
Messages received outside of business hours will be responded to on the next working day.