Terms of service

Overview

This website is operated by PRIMAL PURR. Throughout the site, the terms “we”, “us” and “our” refer to PRIMAL PURR.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorised purpose.

Products & Use

Our products are designed for use on suitable fences, walls, and structures.

It is the customer’s responsibility to ensure:

  • Their structure is suitable and secure
  • Installation is carried out correctly
  • Appropriate tools and assistance are used

We recommend installation by two people for best results.

We are not responsible for:

  • Incorrect installation
  • Use on unsuitable or weak structures
  • Failure to follow provided guidance

Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current.

All product descriptions are provided for general guidance.

Pricing & Modifications

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue products at any time.

Orders & Acceptance

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Suspected fraud
  • Incorrect pricing or stock errors
  • Incomplete or incorrect customer details

Shipping

All shipping times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Carriers
  • Weather
  • Customs or external factors

Customers are responsible for providing accurate shipping information.

Returns & Refunds

Returns are subject to our Returns Policy.

Customers are responsible for return shipping costs unless the item is faulty or damaged.

We reserve the right to refuse returns that do not meet our policy conditions.

Limitation of Liability

To the fullest extent permitted by law, PRIMAL PURR shall not be liable for any:

  • Injury, loss, or damage arising from use or misuse of our products
  • Damage to property or structures
  • Indirect or consequential losses

Use of our products is at your own risk.

Indemnification

You agree to indemnify and hold harmless PRIMAL PURR from any claim or demand arising out of your breach of these Terms or misuse of the product.

Third-Party Services

We may use third-party services (such as payment processors and logistics providers).

We are not responsible for issues arising from these third-party services.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.

By purchasing from us, you agree that any disputes or claims will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Changes to Terms

We reserve the right to update or change these Terms at any time.

It is your responsibility to check this page periodically for changes.

Contact Information

For any questions regarding these Terms, please contact us at: hello@primal-purr.com